Technical Support – Help Desk

ADSI Technical Support: Shipping Software, Mobile Computing & Printer Service

Telephone Support: 847 884 1940; * Dial option 1 for support
Fax: 847 884 1949
Email: support@adsionline.comWoman At Computer Terminal In Distribution Warehouse

When you’re an ADSI customer, expert technical support is never far away. Whether you have a “how to” question for your ADSI order packing software or shipping software system, or need immediate software or hardware assistance, ADSI’s support specialists are ready to help.

Technical support is available from 7:00 a.m. to 7:00 p.m. Central Time, Monday – Friday, excluding U.S. national holidays. We also offer 24/7/ 365 support for our Platinum status customers.

We offer comprehensive support services for ADSI’s shipping software implementations, as well as expert maintenance and repair services for mobile computers, barcode scanners and Zebra printers. We offer:

  • Installation, training and maintenance programs
  • Email and telephone technical support
  • Online support
  • On-site hardware support
  • Depot support

ADSI performs all services via email, phone or remote connection whenever possible. This includes, but is not limited to, assistance with system access, data entry, problem replication and system testing. Your service requests are logged in ADSI’s Customer Service Ticketing System, escalated according to the nature of the request, and tracked from initial entry through resolution. Using this approach, we are able to build a complete knowledge base for your system to ensure continuous, high-level service.

Support Plan Options

  • Bronze – ADSI’s standard plan is designed for “low maintenance” requirements. A good solution for low-volume shippers or customers who have technical expertise on-staff.
  • Platinum – Our most comprehensive support plan, designed for customers with high-volume, dynamic environments. Includes extended hours of support.

Your current plan can be upgraded at anytime; your invoice will be prorated to coincide with new plan and your annual renewal date.

Contact ADSI Technical Support

Find out why ADSI consistently receives high ratings in our customer satisfaction surveys.

Contact us today to create a support plan tailored to meet your organization’s needs.

Telephone: Support: 847 884 1940; * Dial option 1 for support
Fax: 847 884 1949
Email: support@adsionline.com

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