Motorola Mobile Computing Services
Motorola Support Services for Mobile Computer Users
ADSI is a PartnerEmpower Motorola Solutions Elite Level Mobile Solutions and Wireless Network Solutions Channel partner. As a premier Motorola partner, ADSI offers comprehensive support services to help our clients derive the greatest benefits from their Motorola Enterprise products.
Mobile Computing Consulting
ADSI provides expert consulting services on all aspects of mobile computers, barcode scanners and mobile printers, wireless infrastructure, barcode labeling and RFID. Our specialists can help you choose the best hardware for a particular problem and the best software for that specific hardware. We can also assist with the selection and activation of cellular services and carriers.
Application Software Development
If third party software is not available for the functionality you need, ADSI can develop application software to fill in the missing pieces. Our technical specialists can either write and integrate software from scratch or use rapid application development tools to develop solutions for your mobile computers, PCs and corresponding server applications with database integration.
Wireless Infrastructure Services
ADSI can perform wireless site surveys to determine optimal access point location and antenna types and install, update and configure wireless infrastructure.
Mobile Device Staging
At times, mobile computing devices may come from the distributor with out-of-date software and firmware, and rarely come pre-loaded with the software to be used. Even pre-loaded software may require additional configuration before it can be used. ADSI can stage devices or develop a procedure for staging devices that includes:
- Updating the OS and/or firmware to the latest or specific known “good” versions
- Assisting with device activation for cellular service; installing SIM cards if applicable
- Configuring devices to connect to wireless LAN and WAN networks
- Loading software and supporting files
Mobile Device Management
When deploying a large number of devices and/or a large geographical area, it can be difficult to keep track of all of the devices. Gathering devices for a manual update process can be time-consuming and inefficient. ADSI can provide and configure software to help you manage devices efficiently. Our tools can help you:
- Stage devices for initial deployment
- Ensure compliance of each device with security and software requirements
- Provide remote viewing and control for assistance with troubleshooting end user issues
- Apply updates to devices without requiring their physical return to a central location
- Monitor device status
- Re-provision devices returned from repair
Spare Device Pool Management
ADSI also provides spare device pool management. Spare units are shipped upon request. ADSI takes care of RMA processing. When repaired items are returned, they are reconfigured as needed and returned to the spare pool. We’ll provide you with a toll-free number and actively monitored email address to ensure that all issues are promptly addressed.
A Dedicated Help Desk for Your Field Team
ADSI can also function as your “help desk” to support your field team. Your field personnel can rely on our responsive support team for hardware and connectivity issues as a Tier I function, and specific application support as a Tier II function (requiring specific application support and diagnostic knowledge). We can also provide a customer-specific, toll-free number for your team.
Extended Support Options
While hardware manufacturers may offer extended support options for their hardware, software support is not typically included. In addition to troubleshooting hardware and connectivity issues, ADSI offers comprehensive software support to resolve application issues.
We can also provide support for many issues that extend beyond typical manufacturer coverage. Using a variety of remote access software tools, our technicians can quickly resolve many issues over the phone. We can also provide on-site support services.
Contact ADSI’s Support Department
Find out why ADSI consistently receives high ratings in our customer satisfaction surveys. Contact us today to create a support plan tailored to meet your organization’s needs.
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